Terms of Service
Roux Systems Effective date: October, 2025
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Overview
Roux Systems (“we,” “us,” “our”) provides website design, development, and maintenance services. By purchasing or using our services, you (“Client,” “you”) agree to these Terms.
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Scope of work
Each project’s scope, deliverables, timeline, and price are defined in a proposal or invoice. Items not listed are out of scope and require a written change order at our then-current rates.
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Payments
Unless stated otherwise: 50% deposit to start, 40% at design approval, and 10% at launch. Deposits become non-refundable once work begins. Invoices are due upon receipt and late after 10 days; late amounts accrue 1.5% per month or the maximum allowed by North Carolina law, whichever is less. You are responsible for applicable taxes, including North Carolina sales or use tax if required.
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Client responsibilities
You will supply timely feedback, approvals, brand assets, and content, and you represent you have rights to all materials you provide. Delays in content or feedback extend timelines.
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Revisions
Two rounds of revisions are included unless stated otherwise. Additional revisions or new features are billable.
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Hosting and maintenance
If you subscribe to a maintenance plan, we provide the services listed for that plan during the paid term. Time does not roll over. We may schedule maintenance windows. Third-party fees (domains, email hosting, premium plugins) are your responsibility.
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Launch and acceptance
A site is accepted on the earlier of written approval or five days after we provide a test or production link without a written rejection listing material defects.
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Intellectual property
Upon full payment, you own the final website’s unique visual assets and page content. We retain ownership of our pre-existing tools, libraries, templates, and know-how. Third-party licenses remain subject to their licensors’ terms.
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Portfolio rights
We may display the work, your name, and logo in our portfolio and marketing unless you notify us in writing before project start.
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Change orders
Material changes to scope, features, or integrations require a written change order and may affect price and schedule.
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Third-party services
We may recommend or configure third-party services (for example, Stripe, analytics, CMS plugins). You are the customer of those services and bound by their terms. We are not responsible for their outages, pricing, or policies.
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Warranties
We warrant that deliverables will perform substantially as described for 30 days after launch. Your sole remedy is correction of non-conformities. We do not warrant uninterrupted or error-free operation.
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Disclaimer
Except as expressly stated, services and deliverables are provided “as is.” We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
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Limitation of liability
To the fullest extent permitted by law, our total liability for any claim is limited to the amounts you paid to us for the service giving rise to the claim in the three months before the event. We are not liable for lost profits, lost data, or indirect, incidental, or consequential damages.
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Indemnity
You will indemnify and hold us harmless from claims arising from content or materials you provide or your misuse of the deliverables.
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Term and termination
Either party may terminate a project for material breach not cured within 10 days after written notice. On termination, you will pay for work performed to date and any non-cancelable costs. Maintenance subscriptions end at the period’s end.
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Non-solicitation
During the project and for six months after, neither party will solicit the other’s employees or contractors for employment, excluding general job postings.
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Governing law and venue (North Carolina)
These Terms are governed by the laws of the State of North Carolina. Exclusive venue and jurisdiction are in the state or federal courts located in Wayne County, North Carolina.
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Dispute resolution (Wayne County)
The parties will first attempt good-faith negotiation. If unresolved, either party may demand binding arbitration administered by the American Arbitration Association under its Commercial Rules, seated in Wayne County, North Carolina. Either party may seek injunctive relief or sue to collect unpaid fees in court in Wayne County.
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Force majeure
Neither party is liable for delays caused by events beyond reasonable control.
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Changes to Terms
We may update these Terms by posting a revised version with a new effective date. Continued use or payment after changes constitutes acceptance.
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Contact
Roux Systems • rouxsystems.com • Garret@Rouxsystems.com • Wayne County, North Carolina.